SCANNER SERVICE SUPPORT: AVISION BELL & HOWELL CANON FUJITSU KODAK PANASONIC VISIONEER XEROX
ALL SCANNER SUPPORT, PHONE AND REPAIR WHILE UNDER WARRANTY OR UNDER AN EXTENDED WARRANTY OR UNDER A SERVICE CONTRACT IS FROM THE RESPECTIVE SCANNER MANUFACTURER
If you purchased a scanner, that scanner has a warranty period provided from the respective document scanner manufacturer and is included in the purchase price of the scanner. Usually the warranty period will be from 3 months to 1 year depending on the type of scanner model purchased. Typically the document scanner manufacturers will warrant low volume and desktop scanner models for 1 year. Mid volume and high production scanners will be warranted for 3 months.
Most document scanner manufacturers will offer several different types of extended warranty and post warranty service plans. Each document scanner manufacturer will name them somewhat differently but all are generally revolve around the same scanner service structure.
- Typical Service Types:
- Return To Depot Service: Usually this is the lowest form of service response. You ship the scanner into the manufacturer and they repair it. Often this type of repair including ship time to and from the facility can take two or three weeks.
- Advanced Unit Replacement or Exchange: While not offered on all scanner models. This is usually offered on all desktop and low-volume scanners. It is a popular service plan because it offers the least expense while offering fast service. The program typically is processed by a service phone call into the scanner manufacturer. If the issue can not be resolved over the phone, the scanner manufacturer will ship next day delivery a certified refurbished scanner of your scanner's exact model. Once the scanner arrives you box up your scanner and return it to the scanner manufacturer. The plan offers next day service on a budget.
- NEXT BUSINESS DAY ON-SITE SERVICE: (Parts and Labor is included in the plan.) Most all scanner manufacturers will offer this type of service. It is mostly offered for mid-volume to high volume production scanners. A trained scanner manufacturer technician employee (typically) is who will come on-site to the scanner's location. They will usually have most often used parts on-board their vehicle. However, in some rare cases a part may need to be shipped next day air to the location to complete repairs. This service plan can be purchased typically as an extended warranty. If the scanner is warranted for 3 months, a one year extended plan will "extended" the warranty from 3 months to 1 full year.
Usually scanner manufacturers will offer 2 and 3 year extended warranties at a collective discount for buying them upfront. This can save you dollars on a service budget than purchasing the scanner service from year to year.
If a scanner is in a critical business flow and it is imperative that up time of the scanner is critical, then you should consider the SAME DAY SERVICE product. - SAME DAY ON-SITE SERVICE: (Parts and Labor is included in the plan.) Typically this service is offered as a 4 hour response time same day service product. Of course it depends on what time of day you call in your service request. Same as the next day service, the plan is carried out by trained scanner manufacturer technician employee (typically) is who will come on-site to the scanner's location. They will usually have most often used parts on-board their vehicle. However, in some rare cases a part may need to be shipped next day air to the location to complete repairs. But with same day service, if a part had to be ordered, you will save a day of down time on this plan.
This service plan can be purchased typically as an extended warranty. If the scanner is warranted for 3 months, a one year extended plan will "extended" the warranty from 3 months to 1 full year. Usually scanner manufacturers will offer 2 and 3 year extended warranties at a collective discount for buying them upfront. This can save you dollars on a service budget than purchasing the scanner service from year to year. - Additional Service Offerings: Some scanner manufacturers will add a certain number of preventative maintenance visits, scanner consumable parts, and scanner training to either the NEXT BUSINESS DAY or SAME DAY ON-SITE service plans mentioned above.
AVISION: 510-739-2369 EXT 882
CANON: 800-423-2366
FUJITSU: 800-626-4686 Option #2
KODAK: 800-822-1414
PANASONIC 800-726-2797
THE NEAT COMPANY: 866-632-8732
VISIONEER & XEROX: 925-251-6399
As a reseller, we offer extended warranty and post warranty service maintenance products for all of the scanner manufacturers. See the scanner manufacturer service pages below for more information on their products.
WSC also offers a depot repair service for Fujitsu and Ricoh scanners. That service is listed below as well. This typically is a service used by those who have a scanner that is not under a service contract with the manufacturer. It could be that the scanner is an older model and the customer has elected to not obtain a service contract. They would rather purchase service on a "as needed" basis. This product unfortunately is only offered for Fujitsu and Ricoh scanner models.
DEPOT REPAIR FOR FUJITSU AND RICOH SCANNERS
Canon Scanner Post Warranty Service Programs
Fujitsu Scanner Warranty Fujitsu Post Warranty Basic ScanCare Advanced Exchange Depot Maintenance
KODAK SCANNER KODAK SOFTWARE MAINTENANCE WARRANTY SERVICE PROGRAMS
Panasonic Scanner Service Warranty Uplift and POST Warranty Service
XEROX Visioneer Scanner Service Maintenance
SCANNER REPAIR: FUJITSU OR RICOH SCANNERS
We don't sell refurbished anything from "THIS" site.
However, WSC does have a different site where we "DO" sell manufacturer
certified refurbished scanners. (This "other" site below would be our "used" car lot.)
Stock changes "DAILY".
CLICK HERE TO VIEW http://www.ScannersRefurbished.com
WorldSoft Corporation is an American based company, owned by US Citizens and US Veterans - USMC Proud.
Our curent mission is to solve your paper problems as cost effective as possible.
We invite you to view our current YAHOO SHOPPING Merchant Rating.
In business since 1987. Involved in the document imaging industry since 1994. A YAHOO Merchant since 2001. WSC is an AIIM (Association for Information and Image Management) Document Management Service Provider Member
"Usually" means usually. We do our best to get ALL orders that come through this web store by 3:30 PM EST shipped out the same day. Therefore, "Next Day" orders we do our best to get them out the day of the order to arrive at the designated address "Next Day". Warehouse hours are 8 AM to 3:30 PM EST (Mon - Fri). Realize that orders placed outside of these hours (After 3:30 PM EST) are already into the next calendar day. NOTE: We stock all products/parts displayed in this store. On occasion a product/part may be back ordered. If shipment is delayed more than 48 hours, we will do our best to contact you via the e-mail address you gave to us. However, when your order is shipped it will ship according to the shipping service purchased (Next Day, 2nd Day, Ground, etc).
All prices are subject to change without notice. This store monitors price changes with various manufacturers. Every attempt is made to post these changes in a timely manner. Various manufacturers offer "bundled software" and other bundled deals with their products from time to time. These bundles will change from the manufacturer often without notice to WSC as a reseller. WSC is not responsible for any changes in bundled offers. The limit of our responsibility is offer a return and refund of your purchase. This offer is good only for bundle changes and our standard, current Return Policy will govern this return. All returns follow current return policy.
The final price and shipping and/or tax is determined at this store. Daily Feeds of product information are uploaded automatically to a dozen or more "shopping search engines". WSC is not responsible for incorrect information found on any other site but our own store site. If the shopping search engine has incorrect information, please report it to WSC (this store) and to the shopping search engine. We will do our best to get that search engine to correct their error.
Credit Card Payment Choices:
WHICH PAYMENT METHOD DO I CHOOSE?
1. "Pay Using Credit Card" (Checkout Button in Shopping Cart): When you are on the payment screen choose this selection to process VISA, MasterCard, Discover Card or American Express orders.
2. "PayPal" (PayPal Button in Shopping Cart): Choose this payment method if you are a PayPal member and have "any" credit card registered to your account. NOTE: If you are processing your credit card through PayPal and are NOT a PayPal member or do not have the credit card used for this order registered with PayPal, then on-line orders are limited to purchases below $2,000. However, WSC can process PayPal purchases over $2,000 up to $60,000 CALL 888-254-0636 ext 1.
WSC will prosecute ANY fraudulent purchase and ANY non-payment of an order. All Attorney and or collection fees incurred pursuing recovery of ANY payment due WSC will also be owed and recovered from the customer.
Shipping Charges are not included in the price of any product. The accuracy of shipping charges is not the responsibility of this store. We have accessed the technology of UPS on-line rating system through YAHOO store services. If, on a rare occasion, shipping charges are found incorrect then we will notify you within that business day via e-mail to request your approval of any correction. This may effect the delivery of an order specified for "Air" delivery.
The final price and shipping and/or tax is determined at this store. Daily Feeds of product information are uploaded automatically to a dozen or more shopping search engines. WSC is not responsible for incorrect information found on any other site but our own store site.
WSC does offer FREE GROUND SHIPPING for orders over $1,000 - AND - A LOW FLAT RATE for GROUND SHIPPING for all orders below $1,000. To see if your order qualifies, see information about this offer at the top of any page.
NOTE: SHIPPING TO APO Addresses for Military paying on-line with a credit card
WSC will ship to an APO address. Your shipping WILL NOT CALCULATE correctly for an APO address on-line. If your order is OVER $1,000 then Ground/Surface shipping will record as free. However, understand that this is not correct. APO shipping charges will be whatever the US Postal Service charges to ship your order to your APO address. Our system can not calculate that since it is tied to UPS. Therefore understand that while your order may show NO SHIPPING CHARGES, a second charge on your credit card will show and this will be for shipping charges. This charge may show 10 days to 14 days AFTER the date of your on-line order was placed which will be the first charge on your credit card for the actual ordered product(s).
"Usually" means usually. We do our best to get ALL orders that come through this web store by 3:30 PM EST shipped out the same day. Therefore, "Next Day" orders we do our best to get them out the day of the order to arrive at the designated address "Next Day". Warehouse hours are 8 AM to 3:30 PM EST (Mon - Fri). Realize that orders placed outside of these hours (After 3:30 PM EST) are already into the next calendar day. NOTE: We stock all products/parts displayed in this store. On occasion a product/part may be back ordered. If shipment is delayed more than 48 hours, we will do our best to contact you via the e-mail address you gave to us. However, when your order is shipped it will ship according to the shipping service purchased (Next Day, 2nd Day, Ground, etc).
INTERNATIONAL ORDERS TAKE NOTE
(Including Canada and Mexico):
ANY SCANNER shipped outside the USA the manufacturer will void its warranty. Some customers do not care. They look at the exchange rate of the US dollar to their currency + shipping costs + securing a service contract within their country = a good deal for them. Other customers do not will not order for this reason. ALL INCOMING DUTIES, CUSTOM FEES, TAXES, ETC IS PAID BY THE CUSTOMER AT TIME OF DELIVERY WITHIN YOUR COUNTRY OR WHATEVER THE LOCAL POLICY/LAWS APPLY. This store can not calculate what that amount will be. Therefore, it is up to the customer to find this out and factor this amount into their purchase decision. ANY ORDER REFUSED WILL BE REFUNDED LESS SHIPPING AND A 15% PROCESS FEE.
WSC is an AIIM (Association for Information and Image Management)
Document Management Service Provider Member
AIIM is the leading international authority on Enterprise Content Management (ECM)
