Product Return Policy

SOFTWARE; SCANNER AND JUKEBOX HARDWARE SALES

WHERE DO WE SHIP? (International Orders Take Note)

WSC ships and sells scanners anywhere in the United States. WSC will ship outside the USA, however, special conditions do apply. Please be aware that all scanner manufacturer warranties are void if the scanner is shipped outside the USA. You should take into consideration the cost of a service contract within your country from day one when seeking to purchase a scanner outside your country. For some clients, due to the monetary exchange rate, it still makes sense to order outside of their country. This is obviously a case by case situation. Please Note International Orders placed using a credit card: The card issuing bank MUST be a bank based in the United States of America only.

Note: ALL custom fees, duties, brokerage fees, currency exchange fees are the responsibility of the customer for international orders (this includes Canada).

Kofax customers take note that shipping Kofax software products outside the USA limits your software support totally via e-mail through WSC (unless you purchase a support package from WSC). You will not be able to gain local support for any Kofax software. You may want to purchase a computer based training package along with your software purchase to augment your support issues.

WSC PRICING POLICY

All prices are subject to change without notice. WSC monitors price changes with various manufacturers. Every attempt is made to post these changes in a timely manner.

PAYMENT AND TERMS:
• 1. PAYMENT (NOT THROUGH PayPal) "Pay Using Credit Card" (Checkout Button in Shopping Cart): When you are on the payment screen choose this selection to process VISA, MasterCard, Discover Card or American Express orders.
• 2. PAYMENT (THROUGH PayPal) "PayPal": Choose this payment method if you are a PayPal member and have "any" credit card registered to your account. NOTE: If you are processing your credit card through PayPal and are NOT a PayPal member or do not have the credit card used for this order registered with PayPal, then on-line orders are limited to purchases below $2,000. However, WSC can process PayPal purchases over $2,000 up to $60,000 CALL 888-254-0636 ext 1.
• 3. PAYMENT: CASH: BANK WIRE TRANSFER (usually 1-2 business days), COMPANY CHECK (usually 9 days to clear) OR CASHIER'S CHECK (usually 3 days) UPON BANK CLEARANCE
• 4. PURCHASE ORDERS ACCEPTED ONLY FROM: USA Government Entities (Federal, Military, State, County, City), Hospitals, Large Medical Clinics (five or more doctors), All Public Schools and ALL Public or Private Colleges. However, a written Purchase Order MUST BE FAXED TO: 1-972-220-0453 BEFORE the order can be processed. If your organization is sales tax exempt, please fax your qualifying document with the Purchase Order. All other Purchase Orders Submitted from Entities NOT mentioned above will NOT be processed.

WSC RETURN POLICY

Return Merchandise Authorization (RMA) Terms and Conditions

RETURN PROCESS EXPLAINED:
1. General Return Policy GUIDELINES:

• RMA Numbers are not issued after 14 days from order/purchase date.
• No returned shipments accepted without an RMA number issued by WSC marked clearly on shipping label only NOT on the manufacturer product packaging.
• Returns are not accepted if they are not in a resaleable condition (ALL Original Packaging, Cords, Cables, Software,etc). No RMA authorized returned shipments are accepted after 30 days from RMA date issued.
• WSC is more than willing to work with the customer on their choice of scanner or storage product. If your shipment arrives damaged due to an obvious shipping error, contact WSC in order for us to work with the shipper and the warehouse on sending another product. If the scanner or storage product does not operate properly, then that will be handled by the manufacturer's warranty program. If no resolution is obtained from the equipment's manufacturer during the warranty period for the product purchased from WSC, then WSC will assist during the warranty period in representing your concerns to the appropriate manufacturer.
• Contact WSC via e-mail (support@ipaperlessoffice.com) requesting an RMA and stating the reason for the return. Please include: the buyer's name the order was placed under, and/or the company name, the contact phone number, and if at all possible the 4 digit order number that was on the order confirmation e-mail that was sent to the buyer (ex. document-scanners-capture-####)
• WSC will respond within approximately 48 hours concerning your request.
• The process for WSC to obtain an RMA authorization approval and e-mail the RMA# to you is approximately an additional 72 hours and in some cases can take 7 to 10 days.
• Once you receive the RMA, there are specific instructions to follow found in the e-mail and/or attachments. Please follow them to allow a smooth process for your return.
• The refund process can take up to six weeks and will be issued via WSC company check to the billing address given on the inital order or credited back to the original credit card used for the order. Shipping charges are not refundable. If a restocking fee was charged, it will be explained in a line item on the paperwork sent with the refund.
• Restocking Fee = 20% of purchase price - shipping is not refunded
• RMA Conditions for a Restocking Fee Charge (Any one of these are charged):
1. Box Opened, Packaging within box opened: Plastic sealed bags, CDs, tape removed off parts, etc.
2. Hardware was used
3. Missing parts or elements
• RMA Conditions for a Restocking Fee NOT CHARGED:
1. Product Container Box Unopend
2. If a shipment is returned UNOPENED FROM THE ORIGINAL SHIPMENT SEAL under an RMA #, that shipment is 100% refunded less original order shipping costs.

CERTAIN situations have different guidelines. Whatever the guideline each return request is subject to a 20% restock fee, as explained above (25% for any scanner part or consumable kit - NOTE: IF OPENED - no return or refund available for ANY scanner part or consumable kit). Therefore please review and understand the procedures below prior to requesting a Return Merchandise Authorization (RMA):

GENERAL GUIDELINES FOR ALL RETURN CATEGORIES:
• Products can not be sent back to WSC without a valid RMA number. RMAs must be requested within 14 days of the purchase date. Products sent without a valid RMA will be returned at customer's expense.
• The RMA Shipping address will be given WHEN the RMA number is issued to the customer. NOTE: The WSC office address IS NOT the RMA address. Any shipments sent to the WSC office address will be rejected and returned by the shipment carrier to the customer.
• RMA # MUST BE MARKED CLEARLY ON THE SHIPPING CONTAINER'S LABEL AND NOT THE ACTUAL PRODUCT PACKAGING. DO NOT WRITE ANYTHING ON THE PRODUCT BOX (PACKAGING). USE A PACKING SLIP TO NOTE THE RMA # ON THE BOX CONTAINER THAT CONTAINS THE PRODUCT WITHIN THE PRODUCT'S PACKAGING PLACED INSIDE THE SHIPPING BOX CONTAINER.
• Returns are not accepted if they are not in a resalable condition.
• No approved returned shipments are accepted after 30 days from RMA date. WSC is more than willing to work with the customer on special documented cases.
• If your shipment arrives damaged due to an obvious shipping error, contact WSC in order for us to work with the shipper and the warehouse on sending a product replacement.
• If your scanner does not operate properly, then that will be handled by the manufacturer's warranty program. If you do not get resolution from the equipment's manufacturer during the warranty period for your unit, WSC will assist you during the warranty period in representing your concerns to the appropriate manufacturer.
• WSC or its Manufacturers can not issue RMAs for unsealed Software, custom-configured / special ordered solutions, end-of-life / discontinued product.
• Various manufacturers offer "bundled software" and other bundled deals with their products from time to time. These bundles will change from the manufacturer often without notice to WSC as a reseller. WSC is not responsible for any changes in bundled offers. The limit of our responsibility is offer a return and refund of your purchase. This offer is good only for bundle changes, all other returns follow current return policy.

Dead On Arrival (DOA) Product:

• If you believe product to be DOA, it must first be qualified as such by calling the Manufacturer's Technical Support as instructed in the product manual. Only the Manufacturer can classify a product as DOA. If the technician deems a product DOA they will issue you a reference number to call into WSC at 888-254-0636 EXT 1 and give us that reference number. RMAs will not be issued for product that only the user has considered "DOA."
• If your product is Dead On Arrival (DOA), you must inform WSC Sales within 14 days of the Purchase date to qualify for an RMA.
• It is not the policy of WSC to Advance Replace Ship product for DOA.
• Customers are responsible for the freight cost of the original shipped order. Shipping costs for the RMA is normally paid by the customer going back to the manufacturer and by the manufacturer coming back to the customer. If the manufacturer has made a different cost arrangement for the customer either through the purchase of a maintenance contract through the manufacturer or WSC or by some other special arrangement, that arrangement is solely between the customer and the manufacturer and not WSC even though the contract may have been purchased through WSC.
• DOA is defined as product that is inoperable upon first installation. Products that fail after being in use for any period of time are defined as defective and must be handled under the warranty repair section below. If the manufacturer finds the product not to be defective or is missing components, WSC will either pass along all fees charged by the manufacturer, return the unit to you, or both.

No Returns or Refunds for "ANY OPENED" Scanner Consumable and/or Non-Consumable Part or Supplies

SPECIAL ISSUE CONCERNING KOFAX ADRENALINE CARDS AND/OR VRS:

If the product is opened then there is a $125 fee for recertification. Kofax charges a recertification fee because we can not ship an opened Kofax Adrenaline box. Kofax, as a manufacturer, warrants the card if the product was sealed upon arrival (and the distributor validates it was sealed).

Any card returned to the warehouse with the seal broken MUST be shipped back to Kofax for recertification. Kofax charges a recertification fee for testing the Adrenaline card, resealing the product and reshipping the product. This is not a free service.

If your Adrenaline card had been DOA then that would be a different story, but of course not an exchange in this case but a replacement of the card.

In this case you "should" have called into Kofax technical support and that technician should validate that your card is in fact DOA. the technician should give you some sort of "case" number or "reference" number for the support call referring to your incident. That number is critical in obtaining an exchange.

However, if DOA is not your situation and your Kofax Adrenaline or VRS imaging product has been opened and used, then your refund would be less the $125 and the original shipping fee.

Please note that this still does not guarantee any refund unless the customer service department that reviews the contents of your return has deemed it acceptable. If for other reasons described within this return policy that your return is refused by the customer service department, then your return will be shipped back to the shipping address on the original order and no refund will be processed.

DAMAGED PRODUCT:

• If the entire contents of a shipment are visibly damaged upon arrival (one unit of a one unit shipment, three of three, etc.), do not accept delivery of the product. Reject the delivery, note the damage, and notify WSC as soon as possible to facilitate re-shipment of product.
• If only portion of the shipment is visibly damaged upon arrival (one unit of a 10 unit shipment, two of 30, etc.), accept delivery of all items. Upon signing the Bill of Lading or HAWB, note how many pieces were damaged and the type of damage! Notify WSC of damage as soon as possible.

ORDER ERRORS:

Other information and store policy concerning your order is found at the bottom of most every page in the web site. It is also the same information that you checked as read when you place an order. We want our cuatomers to be as informed as possible concerning their order.

If you feel that you have been Mis-shipped product you must report the error to WSC within 14 days of the invoice/order date. Mis-ships reported after 14 days will be accepted back at the warehouse's discretion.

ORDER CANCELLATIONS (OR CUSTOMER ORDERED THE WRONG PRODUCT OR THE CUSTOMER CHANGES THEIR MIND):

Products can not be sent back within 14 days of purchase at the customer's discretion. All order cancellations must be reported within 14 days of the original purchase date, and must be in pristine condition and including all components. All Customer Cancellations (Wrong product ordered or customer changes their mind) are subject to a 20% restock fee (25% for any scanner part or consumable kit - NOTE: IF OPENED - no return or refund avaiable for ANY scanner part or consumable kit). All customer cancelled order returns will be denied if reported after 14 days of invoice/order date. If a hardware product is opened and used then see "RESTOCKING FEE" above and "SCANNER HARDWARE" below for additional information.
NOTICE ON SCANNER PARTS AND CONSUMABLE ORDERS:
WSC is not responsible for any misinformation from the manufacturer relative to part numbers and/or descriptions resulting in wrong parts and/or consumable products shipped to customer. It is the customer's responsibility to order the correct part or consumable part or supply. If the customer is unsure of a part number or description, they should call into their scanner (or other hardware) manufacturer's technical support phone line in order to validate the correct part number and/or part description. If the customer is not familar with the current technical support number of their manufacturer perform a Google Internet (http://www.google.com) search for the manufacturer name or call into WSC 888-254-0636 EXT 1 and obtain the current phone number for that manufacturer. WSC should not be considered the "source" of the correct part number and/or description. Ultimately only the manufacturer can give you the correct information. The manufacturer is the sole authoritative source for WSC of information relating to their products.
NOTICE ON ALL SCANNER AND OTHER HARDWARE ORDERS:
If the hardware product (Exception: Software Return Policy - See below) is opened and used by the customer, then manufacturer approval must be obtained by WSC BEFORE any RMA, if any, can be issued. If the manufacturer refuses to take the product back, then an RMA can not be issued to the customer.
Placing any type order (Purchase Order or Credit Card) for "replacement" product prior to receiving an RMA from WSC does not guarantee an RMA or a credit for the original invoice of a cancelled order. Whether or not an identical Purchase Order number is used, the order will be treated as a unique order and will not influence the decision to grant an RMA for the original order.

WARRANTY REPAIRS:

ALL warranty and/or service repairs are handled through the manufacturer's warranty program and/or the manufacturer's service program or other service provider. WSC is a representative of various warranty and service programs but are not responsible for the daily processing of maintenance requests. All requests for repairs must meet product specific criterion. Product still covered by the manufacturer warranty will have no cost associated with the repair. Customers without warranty coverage is responsible for any costs associated with the repair. Products out of warranty can be covered under a maintenance contract after an inspection of the product is first conducted. During the inspection any parts found that the product needs will be charged to the customer. After the product is inspected and is certified by the technician, then the maintenance contract will be in effect and cover the product from that date forward for the term of the contract. There are tremendous benefits to purchasing service and warranty contracts outside the manufacturer's standard warranties. If you would like information on these services please contact WSC Sales at 888-254-0636 ext 1.

SOFTWARE RETURN POLICY:

WSC will not accept returns of opened software without prior manufacturer authorization. WSC will not accept returns of any pre-mastering software.

KOFAX SOFTWARE CHANGE POLICY:

Kofax Orders: Please note that once an Ascent Capture order has been placed with Kofax, if there are any version changes, a reconfiguration fee of $225 is charged.

Unfortunately we must state that WorldSoft Corporation reserves the right to refuse service to anyone. This is not our desire and we, as a company, will always strive to provide excellent service, products and value. However for a very, very small minority of people this level of excellance is not satisfactory.

• YAHOO MERCHANT
• RUSH ORDERS
• PRICING NOTE
• SHIPPING
• LINKS

We invite you to view our current YAHOO SHOPPING Merchant Rating.

In business since 1987. Involved in the document imaging industry since 1994. A YAHOO Merchant since 2001. WSC is an AIIM (Association for Information and Image Management) Document Management Service Provider Member

"Usually" means usually. We do our best to get ALL orders that come through this web store by 3:30 PM EST shipped out the same day. Therefore, "Next Day" orders we do our best to get them out the day of the order to arrive at the designated address "Next Day". Warehouse hours are 8 AM to 3:30 PM EST (Mon - Fri). Realize that orders placed outside of these hours (After 3:30 PM EST) are already into the next calendar day. NOTE: We stock all products/parts displayed in this store. On occasion a product/part may be back ordered. If shipment is delayed more than 48 hours, we will do our best to contact you via the e-mail address you gave to us. However, when your order is shipped it will ship according to the shipping service purchased (Next Day, 2nd Day, Ground, etc).

All prices are subject to change without notice. This store monitors price changes with various manufacturers. Every attempt is made to post these changes in a timely manner. Various manufacturers offer "bundled software" and other bundled deals with their products from time to time. These bundles will change from the manufacturer often without notice to WSC as a reseller. WSC is not responsible for any changes in bundled offers. The limit of our responsibility is offer a return and refund of your purchase. This offer is good only for bundle changes and our standard, current Return Policy will govern this return. All returns follow current return policy.

The final price and shipping and/or tax is determined at this store. Daily Feeds of product information are uploaded automatically to a dozen or more "shopping search engines". WSC is not responsible for incorrect information found on any other site but our own store site. If the shopping search engine has incorrect information, please report it to WSC (this store) and to the shopping search engine. We will do our best to get that search engine to correct their error.

Credit Card Payment Choices:
WHICH PAYMENT METHOD DO I CHOOSE?
1. "Pay Using Credit Card" (Checkout Button in Shopping Cart): When you are on the payment screen choose this selection to process VISA, MasterCard, Discover Card or American Express orders.
2. "PayPal" (PayPal Button in Shopping Cart): Choose this payment method if you are a PayPal member and have "any" credit card registered to your account. NOTE: If you are processing your credit card through PayPal and are NOT a PayPal member or do not have the credit card used for this order registered with PayPal, then on-line orders are limited to purchases below $2,000. However, WSC can process PayPal purchases over $2,000 up to $60,000 CALL 888-254-0636 ext 1.

PURCHASE ORDERS ACCEPTED ONLY FROM: USA Government Entities (Federal, Military, State, County, City), Hospitals, Large Medical Clinics (five or more doctors), All Public Schools and ALL Public or Private Colleges. However, a written Purchase Order MUST BE FAXED TO: 1-972-220-0453 BEFORE the order can be processed. If your organization is sales tax exempt, please fax your qualifying document with the Purchase Order. All other Purchase Orders Submitted from Entities NOT mentioned above will NOT be processed.

WSC will prosecute ANY fraudulent purchase and ANY non-payment of an order. All Attorney and or collection fees incurred pursuing recovery of ANY payment due WSC will also be owed and recovered from the customer.

Shipping Charges are not included in the price of any product. The accuracy of shipping charges is not the responsibility of this store. We have accessed the technology of UPS on-line rating system through YAHOO store services. If, on a rare occasion, shipping charges are found incorrect then we will notify you within that business day via e-mail to request your approval of any correction. This may effect the delivery of an order specified for "Air" delivery.

The final price and shipping and/or tax is determined at this store. Daily Feeds of product information are uploaded automatically to a dozen or more shopping search engines. WSC is not responsible for incorrect information found on any other site but our own store site.

WSC does offer FREE GROUND SHIPPING. To see if your order qualifies, see information about this offer at the top of any page.

"Usually" means usually. We do our best to get ALL orders that come through this web store by 3:30 PM EST shipped out the same day. Therefore, "Next Day" orders we do our best to get them out the day of the order to arrive at the designated address "Next Day". Warehouse hours are 8 AM to 3:30 PM EST (Mon - Fri). Realize that orders placed outside of these hours (After 3:30 PM EST) are already into the next calendar day. NOTE: We stock all products/parts displayed in this store. On occasion a product/part may be back ordered. If shipment is delayed more than 48 hours, we will do our best to contact you via the e-mail address you gave to us. However, when your order is shipped it will ship according to the shipping service purchased (Next Day, 2nd Day, Ground, etc).

INTERNATIONAL ORDERS TAKE NOTE
(Including Canada and Mexico):
ANY SCANNER shipped outside the USA the manufacturer will void its warranty. Some customers do not care. They look at the exchange rate of the US dollar to their currency + shipping costs + securing a service contract within their country = a good deal for them. Other customers do not will not order for this reason. ALL INCOMING DUTIES, CUSTOM FEES, TAXES, ETC IS PAID BY THE CUSTOMER AT TIME OF DELIVERY WITHIN YOUR COUNTRY OR WHATEVER THE LOCAL POLICY/LAWS APPLY. This store can not calculate what that amount will be. Therefore, it is up to the customer to find this out and factor this amount into their purchase decision. ANY ORDER REFUSED WILL BE REFUNDED LESS SHIPPING AND A 15% PROCESS FEE.

WorldSoft Corporation is an American based company, owned by US Citizens and US Veterans - USMC Proud. Our current mission is to solve your paper problems as cost effective as possible.



WSC is an AIIM (Association for Information and Image Management)
Document Management Service Provider Member
AIIM is the leading international authority on Enterprise Content Management (ECM)