Fujitsu Scanner Warranty Fujitsu Post Warranty Basic ScanCare Advanced Exchange Depot Maintenance
Fujitsu’s Service Programs Deliver Extra Piece of Mind
Fujitsu’s technologically advanced, highly reliable scanners are designed to deliver lasting performance. To increase the performance of your investment, customers may elect to augment the original Limited Warranty with optional service programs. They allow a variety of customers, from budget conscious users to service bureaus with a low tolerance to downtime, to get the additional support that best suits their requirements.
The Fujitsu Scanner Service Programs are catagorized by scanner group:Workgroup Scanners: Current: ScanSnap S510, S510M, fi-5120C, fi-5220C, fi-5110C
Discontinued: ScanSnap S500, S500M, ScanSnap fi5110EOXM, ScanSnap fi-5110EOX, ScanSnap fi-5110EOX2, fi-4010CU, fi-4120C, fi-4220 Series, fi-4110CU, SP620C, SP15C
Departmental Scanners: Current: fi-4340C, fi-5530C, fi-5530C2, fi-6000NS
Discontinued: SP93GX, fi-4530C, fi-4640C, M3093 EX/GX/DE/DG, M3096EX/GX
Low-Volume Scanners: Current: fi-5650C (VRS, HVRS), fi-5750C (VRS, HVRS) (Note: 5750C is excluded in both the Advance Exchange and Depot Programs. Only On-Site service programs are available for this model.)
Discontinued: M3097DE/DG, M4097Series, fi-4750C, fi-4750L
Mid-High Volume Scanners: Current: fi-4860C2, fi-5900C
Discontinued: fi-4860C, fi-4990C, M4099D Series, M3099 Series
Basic, ScanCare, Advanced Exchange, Depot
There are four service plans available but not for all of the above scanner groups (Basic, ScanCare, Advance Exchange, Depot). When you select the appropriate scanner group below you will see what plans are available for that group. The plans are explained next.
Fujitsu Basic and Basic Plus make it easy for customers to extend the Fujitsu service that comes with their Fujitsu scanner. Fujitsu Basic upgrades your standard 3-month on-site standard Limited Warranty on certain models to a full 12 months of on-site service that includes parts and labor.
Fujitsu BASIC = In-Warranty Upgrade extends the 3 Month On-Site Service With Parts & Labor to a full 12 Month Period.
- Includes:
- Includes all spare parts, labor and travel for service of verified hardware failures
- Minimizes downtime and maximizes productivity with responsive next day on-site service
- Priority service on selected models – see spec sheet for details
- Unlike Fujitsu's ScanCare Service Program, Basic service does not include preventive maintenance visits, consumable kits or user training
Fujitsu BASIC PLUS = Out of Warranty (POST) On-Site Service With Parts & Labor for 12 Month Period
Basic Plus offers the same benefits as Basic however the Plus plan is designed for on-site service coverage in the post-warranty period. Basic Plus can be ordered in single or multiple 12- month increments.
ScanCare™ = Same as Basic Adds Scheduled PMs + Comsumable Kits Delivered Automatically for 12 Months. ScanCare is available as an upgrade to the existing standard Limited Warranty.
ScanCare is Fujitsu’s premium service offering and one of the most comprehensive service programs in the industry. ScanCare extends the standard limited warranty of 3 months on-site to a full year of on-site coverage. You choose next day or 4-hour response time options to suit the needs of your business.
- Includes:
- Scheduled preventive maintenance visits at your location by an authorized Fujitsu technician
- Timely delivery of scheduled consumable kit(s)
- On-site service including spare parts, labor and travel
- On-site training
ScanCare™ PLUS = Out of Warranty (POST) Same as ScanCare, but PLUS is designed for on-site service coverage in the post-warranty period for a 12 Month period
ScanCare Plus offers the same benefits and options as the ScanCare plan, however the Plus version is designed for on-site service coverage in the post-warranty period ensuring even longer lasting peak performance for as long as you choose. ScanCare Plus can be purchased in single or multiple 12-month increments.
Advance Exchange
Advanced Exchange provides next business day advanced replacements on malfunctioning scanners. It’s an ideal choice for smaller scanners when other service plans are not available or cost effective.
How Advance Exchange Works
Once the Fujitsu technical assistance center determines that the hardware must be replaced, the order is secured with a credit card and a replacement unit is shipped directly to the customer’s location. Once the replacement unit arrives, the customer uses the packaging to ship the failed scanner back.
- Details:
- Provides a replacement scanner before the return to Fujitsu of the defective scanner
- The only factory-authorized advanced exchange program for Fujitsu scanners
- Available in the 50 United States
- Offers an economical alternative to on-site service
Advance Exchange PLUS
Offers same coverage as Advanced Exchange but tailored to post-warranty periods.
New Depot Service Program
For those customers requiring asset tag tracking or who prefer to retain their existing unit, Fujitsu now offers Depot service for all Workgroup, Departmental and Low-Volume scanners, excluding the fi-5750C. While Advance Exchange offers overnight replacement units for requests
received by 2pm PST, Depot service will have a 5-day turnaround from date of receipt of the scanner
for repair and shipping back to the customer.
ScanAid
ScanAid is a factory-authorized consumable parts kit complete with instructions and cleaning supplies. It provides handy replacements for parts that wear naturally during use. And it serves as an indispensable preventive maintenance kit that helps improve performance, reduce service costs, and keep your scanner running at peak performance.
- Advantages:
- Provides economical alternative to on-site service via self-service preventative maintenance
- Product specific kits help reduce overall costs for service and consumables
- The consumables you need are delivered when you need them
The Fujitsu Scanner Service Programs are catagorized by scanner group:
Workgroup Scanners: Current: ScanSnap S510, S510M, fi-5110C, fi-5120C, fi-5220C, fi-6140, fi-6240
Discontinued: ScanSnap S500, S500M, ScanSnap fi5110EOXM, ScanSnap fi-5110EOX, ScanSnap fi-5110EOX2, fi-4010CU, fi-4120C, fi-4220 Series, fi-4110CU, SP620C, SP15C
Department Group Scanners: Current: fi-4340C, fi-5530C2, fi-6000NS
Discontinued: SP93GX, fi-4530C, fi-5530C, fi-4640C, M3093 EX/GX/DE/DG, M3096EX/GX
Low-Volume Group Scanners: Current: fi-5650C (VRS, HVRS), fi-5750C (VRS, HVRS) (Note: 5750C is excluded in both the Advance Exchange and Depot Programs. Only On-Site service programs are available for this model.)
Discontinued: M3097DE/DG, M4097Series, fi-4750C, fi-4750L
Mid-High Volume Production Group Scanners: Current: fi-4860C2, fi-5900C
Discontinued: fi-4860C, fi-4990C, M4099D Series, M3099 Series
Fujitsu Scanners Department Group In-Warranty and Post-Warranty Service Maintenance Programs
Fujitsu Scanners Low-Volume Group In-Warranty and Post-Warranty Service Maintenance Programs
Fujitsu Scanners Mid-High Volume Production Group In-Warranty and Post-Warranty Service Maintenance Programs
We don't sell refurbished anything from "THIS" site.
However, WSC does have a different site where we "DO" sell manufacturer
certified refurbished scanners. Stock changes "DAILY".
CLICK HERE TO VIEW http://www.ScannersRefurbished.com
WorldSoft Corporation is an American based company, owned by US Citizens and US Veterans - USMC Proud.
Our curent mission is to solve your paper problems as cost effective as possible.
We invite you to view our current YAHOO SHOPPING Merchant Rating.
In business since 1987. Involved in the document imaging industry since 1994. A YAHOO Merchant since 2001. WSC is an AIIM (Association for Information and Image Management) Document Management Service Provider Member
"Usually" means usually. We do our best to get ALL orders that come through this web store by 3:30 PM EST shipped out the same day. Therefore, "Next Day" orders we do our best to get them out the day of the order to arrive at the designated address "Next Day". Warehouse hours are 8 AM to 3:30 PM EST (Mon - Fri). Realize that orders placed outside of these hours (After 3:30 PM EST) are already into the next calendar day. NOTE: We stock all products/parts displayed in this store. On occasion a product/part may be back ordered. If shipment is delayed more than 48 hours, we will do our best to contact you via the e-mail address you gave to us. However, when your order is shipped it will ship according to the shipping service purchased (Next Day, 2nd Day, Ground, etc).
All prices are subject to change without notice. This store monitors price changes with various manufacturers. Every attempt is made to post these changes in a timely manner. Various manufacturers offer "bundled software" and other bundled deals with their products from time to time. These bundles will change from the manufacturer often without notice to WSC as a reseller. WSC is not responsible for any changes in bundled offers. The limit of our responsibility is offer a return and refund of your purchase. This offer is good only for bundle changes and our standard, current Return Policy will govern this return. All returns follow current return policy.
The final price and shipping and/or tax is determined at this store. Daily Feeds of product information are uploaded automatically to a dozen or more "shopping search engines". WSC is not responsible for incorrect information found on any other site but our own store site. If the shopping search engine has incorrect information, please report it to WSC (this store) and to the shopping search engine. We will do our best to get that search engine to correct their error.
Credit Card Payment Choices:
WHICH PAYMENT METHOD DO I CHOOSE?
1. "Pay Using Credit Card" (Checkout Button in Shopping Cart): When you are on the payment screen choose this selection to process VISA, MasterCard, Discover Card or American Express orders.
2. "PayPal" (PayPal Button in Shopping Cart): Choose this payment method if you are a PayPal member and have "any" credit card registered to your account. NOTE: If you are processing your credit card through PayPal and are NOT a PayPal member or do not have the credit card used for this order registered with PayPal, then on-line orders are limited to purchases below $2,000. However, WSC can process PayPal purchases over $2,000 up to $60,000 CALL 888-254-0636 ext 1.
PURCHASE ORDERS ACCEPTED ONLY FROM: USA Government Entities (Federal, Military, State, County, City), Hospitals, Large Medical Clinics (five or more doctors), All Public Schools and ALL Public or Private Colleges. However, a written Purchase Order MUST BE FAXED TO: 1-972-220-0453 BEFORE the order can be processed. If your organization is sales tax exempt, please fax your qualifying document with the Purchase Order. All other Purchase Orders Submitted from Entities NOT mentioned above will NOT be processed.
WSC will prosecute ANY fraudulent purchase and ANY non-payment of an order. All Attorney and or collection fees incurred pursuing recovery of ANY payment due WSC will also be owed and recovered from the customer.
SHIPPING NOTE FOR THIS WEEK: UPS will NOT be picking up GROUND packages on the 31st and since the warehoue is CLOSED on Friday, Jan 2nd, NO SHIPMENTS ARE GOING OUT UNTIL Monday, Jan 5th.
Options are: (1) Change the Ship Via to UPS 1, 2 or 3 Day at customer's expense (2) Leave the shipment as Ground and it'll be shipped on Monday Jan. 5th.
Shipping Charges are not included in the price of any product. The accuracy of shipping charges is not the responsibility of this store. We have accessed the technology of UPS on-line rating system through YAHOO store services. If, on a rare occasion, shipping charges are found incorrect then we will notify you within that business day via e-mail to request your approval of any correction. This may effect the delivery of an order specified for "Air" delivery.
The final price and shipping and/or tax is determined at this store. Daily Feeds of product information are uploaded automatically to a dozen or more shopping search engines. WSC is not responsible for incorrect information found on any other site but our own store site.
WSC does offer FREE GROUND SHIPPING for orders over $450 - AND - A LOW FLAT RATE for GROUND SHIPPING for all orders below $450. To see if your order qualifies, see information about this offer at the top of any page.
NOTE: SHIPPING TO APO Addresses for Military paying on-line with a credit card
WSC will ship to an APO address. Your shipping WILL NOT CALCULATE correctly for an APO address on-line. If your order is OVER $450 then Ground/Surface shipping will record as free. However, understand that this is not correct. APO shipping charges will be whatever the US Postal Service charges to ship your order to your APO address. Our system can not calculate that since it is tied to UPS. Therefore understand that while your order may show NO SHIPPING CHARGES, a second charge on your credit card will show and this will be for shipping charges. This charge may show 10 days to 14 days AFTER the date of your on-line order was placed which will be the first charge on your credit card for the actual ordered product(s).
"Usually" means usually. We do our best to get ALL orders that come through this web store by 3:30 PM EST shipped out the same day. Therefore, "Next Day" orders we do our best to get them out the day of the order to arrive at the designated address "Next Day". Warehouse hours are 8 AM to 3:30 PM EST (Mon - Fri). Realize that orders placed outside of these hours (After 3:30 PM EST) are already into the next calendar day. NOTE: We stock all products/parts displayed in this store. On occasion a product/part may be back ordered. If shipment is delayed more than 48 hours, we will do our best to contact you via the e-mail address you gave to us. However, when your order is shipped it will ship according to the shipping service purchased (Next Day, 2nd Day, Ground, etc).
INTERNATIONAL ORDERS TAKE NOTE
(Including Canada and Mexico):
ANY SCANNER shipped outside the USA the manufacturer will void its warranty. Some customers do not care. They look at the exchange rate of the US dollar to their currency + shipping costs + securing a service contract within their country = a good deal for them. Other customers do not will not order for this reason. ALL INCOMING DUTIES, CUSTOM FEES, TAXES, ETC IS PAID BY THE CUSTOMER AT TIME OF DELIVERY WITHIN YOUR COUNTRY OR WHATEVER THE LOCAL POLICY/LAWS APPLY. This store can not calculate what that amount will be. Therefore, it is up to the customer to find this out and factor this amount into their purchase decision. ANY ORDER REFUSED WILL BE REFUNDED LESS SHIPPING AND A 15% PROCESS FEE.
WSC is an AIIM (Association for Information and Image Management)
Document Management Service Provider Member
AIIM is the leading international authority on Enterprise Content Management (ECM)
